Where do the in-person lessons take place? 

All 1-2-1 tuition is held in the TAG classroom located at No 5ive, 5 Lee Road, London SE3 9RQ. Google maps will direct you to outside Copper and Ink but the office entrance is on the road behind. Head to Cresswell Park, walk until you get past Luminis and take an immediate right past the cars. Keep orienting right and then walk down the steps to the black door. The code to the entrance door will be provided on the confirmation email.

Do you offer trial lessons? 

We don’t offer trial lessons, but you are welcome to schedule a phone with us to discuss your child’s requirements in more detail.

How do online lessons work? 

TAG Tuition will set up Google Meet for all lessons for the term. The link will be emailed to you from the online email address; onlinetagtuition@gmail.com if at any time you encounter any issues logging in, please do email to the above address where the tutor will be on hand to offer any assistance.

How do I enquire about any availability and to book lessons?

Email: learn@tagtuition.com and one of the team will respond to your enquiry.

Will the lessons be at the same day and time every week?

Yes, we secure your child lessons for the term with the same tutor.

Will I keep the same lesson slot with the tutor for the following term?

We do our utmost to secure with the same lesson slot and tutor however if the tutor schedule changes due to outside commitments, we will do our very best to offer you an alternative date/time with the same tutor or keep the same lesson slot with an alternative tutor.

What happens if the tutor is absent?

We ask all our tutors to be available for the term ahead and if there are any lessons, they cannot fulfil you’ll be notified at the time of confirmation.

At times due to illness, emergencies we may be required to offer a substitute tutor and where feasible provide you with plenty of notice. If and when TAG has no option but to cancel the lesson, we will do our best to reschedule/offer a place on one of the after-school clubs or add a credit to the next invoice.

Does my child need to bring anything to the lessons?

Just themselves. TAG Tuition provides all the resources for every lesson.

Tell me more about the first assessment-led lesson?

The first lesson is assessment led where we will identify strengths and weaknesses and provide a list of progress points that we will work though in the subsequent lessons so that your child is gaining skills and confidence quickly. The assessment document will be sent to you within five working days. All subsequent lessons will be at the same time each week and we will grant you access to the student portal where you’ll be able to read the notes from each lesson and to see whether any homework has been set.

May I sit in on the lesson with my child?

Due to safeguarding and lessons underway we politely ask you to wait outside the classroom for the tutor who would welcome a few minutes of your time ahead of the first lesson.

We understand for the first time there may be a few nerves however this is completely natural. If you wish to stay your most welcome to wait on our comfy sofa located outside the classroom. If you’re planning to stay locally, we highly recommend coffee from 15 Grams located at 30 Tranquil Vale or a sweet treat from Gail’s, 3 Blackheath Village.

Will I receive feedback on my child progress?

At time of lesson confirmation, you will receive a separate email requesting to set up a password to access the Student Portal and every week the tutor will provide lesson notes and any homework that has been set. If at any time you wish to discuss in more detail, please respond to the automation email.

Are lessons provided during the school holidays? 

All tuition is confirmed per school term and TAG Tuition follows the dates Lewisham Council – School term dates 2023–24

Any tuition is on request only during all school holidays.

How do we pay for the lessons? We charge a month in advance for all lessons.

How do we secure a place on the Primary English and Maths Blast! after school club? 

All TAG after school-clubs are bookable per tern via the online platform, Pebble.

My child attends John Ball Primary School, do you offer after school pick up for children that are booked for the Primary English and Maths Blast?

Yes, we do. Once you have booked your child place via Pebble, TAG will contact you via email to offer you classroom pick up. We ask for the classroom number and request that you email the school to authorise TAG Tuition to collect your child from the classroom every Tuesday during school term time.

How to we secure a place on one of the after-school clubs?

All TAG after school-clubs are bookable per term via the online platform, Pebble.

What happens if the tutor isn’t the right match for my child?

On the rare occasion that the tutor is not the perfect fit for your child after the first few lessons, we will provide an alternative tutor and ensure a smooth comprehensive handover.

Are the tutors DBS checked?

Yes, all tutors hold an enhanced DBS and undergo onboarding with the Operations Manager.

Do tutors hold experience working with students who have SEN?

Yes, we match SEN students with tutors who have extensive experience in this field. Our student community includes children with learning difficulties such as dyslexia and dyspraxia, autism, and ADHD.

If you have any questions that haven’t been included in the list above, we would love to hear from you. Please drop us an email to learn@tagtuition.com